Shipping policy

Shipping Policy

Effective Date: October 10, 2025

Business Name: The Yellow Mare Silver Co LLC (“we,” “us,” “our”)

Website: the-yellow-mare.myshopify.com

Email: yellowmaresilverco@yahoo.com

1. Processing Times

All of our jewelry is handcrafted in small batches with care. Processing and shipping times vary depending on whether the item is ready to ship or made to order:

• Ready-to-Ship Items:

Orders for jewelry that is already completed will be processed and shipped within 3–4 business days (excluding weekends and holidays).

• Made-to-Order or Preorder Items:

These pieces are handmade once your order is placed. Please allow 3–6 weeks for production before shipping. Production time may vary slightly depending on our workload and material availability.

We strive to ship all orders as quickly as possible while maintaining the quality of our craftsmanship.

2. Shipping Methods & Delivery

We ship orders via USPS (United States Postal Service) or other trusted carriers.

You will receive a shipping confirmation email with tracking information once your order has shipped.

• Domestic (U.S.) Orders: Delivery typically takes 3–7 business days after shipment, depending on your location.

• International Orders (if applicable): Delivery times vary by country and may take several weeks due to customs processing.

We are not responsible for delays caused by the shipping carrier, weather conditions, or customs clearance.

3. Address Accuracy

Please ensure your shipping address is correct at checkout.

We are not responsible for lost or delayed packages resulting from incorrect or incomplete shipping information provided by the customer.

if you realize an address error after placing your order, contact us immediately. While we will do our best to assist, changes cannot be guaranteed once the order has been processed.

4. Lost or Damaged Packages

Once your order has been handed to the shipping carrier, we are not liable for lost, stolen, or damaged packages.

If your package is lost or damaged during transit, please contact the carrier directly using your tracking number to file a claim.

For additional assistance, you may also contact us at yellowmaresilverco@yahoo.com, and we’ll do our best to help facilitate communication with the carrier.

5. International Duties & Taxes (if applicable)

International customers are responsible for any customs duties, import taxes, or fees imposed by their local government. These charges are not included in our product prices or shipping rates.

6. Holiday & Seasonal Delays

During holidays or promotional periods, processing times may be slightly extended. We recommend placing orders early for special occasions or holiday gifts to ensure timely delivery.

7. Contact Us

If you have any questions about shipping or need assistance with your order, please reach out to us at:

The Yellow Mare Silver Co LLC

Email: yellowmaresilverco@yahoo.com